Your Customer Has NOT Complained to the Better Business Bureau

By: Donna Ray Berkelhammer. This was posted Wednesday, December 7th, 2011

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We all are in the business of providing good customer service. We all want to address customer complaints head-on, make it right and diffuse the conflict and potential for bad-mouthing.  But, the recent emails from “alerts@bbb.org” is a scam that is stealing your personal information.The Better Business Bureau is not sending email alerts of customer complaints:

Do not open these emails or click on any links.  This email technique is known as “phishing” and is designed to steal your personal information.  Sometimes when you click on a phishing link, it will surreptitiously install malware on your computer that copies your keystrokes as you enter passwords. Sometimes, you will be directed to a site that seems to be the official site of the Better Business Bureau, your bank or even the Internal Revenue Service.  Then it will ask you for all kinds of personal information and steal your identity.

Click here for some tips from the Federal Trade Commission to help you avoid phishing and identity theft.

Other popular phishing emails have titles such as: Rejected ACH Transfer; Federal Tax Transfer Rejected; and Direct Deposit #123456 Declining.

It is essential  to have good anti-spam and anti-virus software, and if you don’t have an Information Technology department, you should investigate an IT consultant that will help you protect yourself and use best practices.

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