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Your Customer Has NOT Complained to the Better Business Bureau
By: Donna Ray Berkelhammer. This was posted Wednesday, December 7th, 2011
Loading ...We all are in the business of providing good customer service. We all want to address customer complaints head-on, make it right and diffuse the conflict and potential for bad-mouthing. But, the recent emails from “alerts@bbb.org” is a scam that is stealing your personal information.The Better Business Bureau is not sending email alerts of customer complaints:
Do not open these emails or click on any links. This email technique is known as “phishing” and is designed to steal your personal information. Sometimes when you click on a phishing link, it will surreptitiously install malware on your computer that copies your keystrokes as you enter passwords. Sometimes, you will be directed to a site that seems to be the official site of the Better Business Bureau, your bank or even the Internal Revenue Service. Then it will ask you for all kinds of personal information and steal your identity.
Click here for some tips from the Federal Trade Commission to help you avoid phishing and identity theft.
Other popular phishing emails have titles such as: Rejected ACH Transfer; Federal Tax Transfer Rejected; and Direct Deposit #123456 Declining.
It is essential to have good anti-spam and anti-virus software, and if you don’t have an Information Technology department, you should investigate an IT consultant that will help you protect yourself and use best practices.
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- Better Business Bureau Warns About Scam Emails (newyork.cbslocal.com)
- The Consumer Financial Protection Bureau and Other Ways to Submit Consumer Complaints (savings.com)
- Avoiding Identity Theft from Phishing Scams (turbotax.intuit.com)
Tags: alerts@bbb.org, anti-spam, anti-virus, BBB.org, Better Business Bureau, consumer protection, Customer service, Federal Tax Transfer Declines, Federal Trade Commission, FTC, Identity Theft, information technology, Internal Revenue Service, IRS; IT, personally identifiable information, phishing, rejected ACH transfer
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Posted by: AVG Technologies N.V. Launches I.P.O. 2012 | World of Network Security | February 21st, 2012 at 4:20 pmI received numerous emails and was tempted to open. My advice is to contact by phone any national company direct if you have one of these emails. DO NOT OPEN ANY LINKS IN THE EMAIL.
Posted by: Wales4U | December 8th, 2011 at 1:16 amSearch on google, if other people have been affected.
Block Sender and report as spam.